FAQ's

Please telephone First Coaches on 01179 558433.

Yes, The Bristol International Flyer is part of the 'All England Bus Concession' which entitles Travelcard holders to free local bus travel between 9.30am and 11.00pm Monday to Friday and any time on Saturday, Sunday and Bank Holidays.

If your journey commences within Bristol, Bath & North East Somerset, North Somerset or South Gloucestershire an extended scheme allows local residents to use their Travelcards from 9.00am until 4.00am (following day) Monday to Friday and at anytime on Saturday, Sunday and Bank Holidays.

There is no need to pre-book, simply show your Travelcard to the Driver on boarding.  Further information on the scheme is available from local Council offices.

The service operates two alternating routes, the 330 linking Temple Meads Railway Station, the City Centre and Clifton and the 331 which also serves Temple Meads and Marlborough Street Bus Station.

• 330 Route Bristol International
  Bridgwater Rd - Bedminster - Redcliffe Way - Temple Meads - Victoria Street - Baldwin Street - Anchor Road - Clifton
• 331 Route Bristol International
  Bridgwater Rd - Bedminster - Redcliffe Way - Temple Meads - Temple Way - Bristol Bus Station

You may book online, or you may pay on board the coach. Tickets must be purchased before you board, so please arrive 10 minutes before departure time.

No, all tickets can be purchased on the day of travel.

When you have completed your booking, you will be e-mailed your booking confirmation. This e-mail will have your journey details as well as your unique booking reference number. This will be your e-ticket. Simply print this e-mail and hand it to a member of staff when boarding. Please keep your e-ticket for the duration of your journey.

No, just turn up and go. Our customers prefer this, as flights can be delayed etc.

Adults - £8.00 Return, £6.00 Single from Clifton & Anchor Road and £5.00 Single from the Bus Station & Temple Meads Railway Station.

Children (5-15 years) - £7.00 Return, £5.00 Single from Clifton & Anchor Road and £4.00 Single from the Bus Station and Temple Meads Railway Station.

Infants (0-5 years) travel free of charge.

Please Note: From 19th May 2008, Single fares will increase as follows:

Adults - £7.00 Single from Clifton & Anchor Road and £6.00 Single from the Bus Station & Temple Meads Railway Station.

Children (5-15 years) - £6.00 Single from Clifton & Anchor Road and £5.00 Single from the Bus Station and Temple Meads Railway Station.

Any booking made for journeys on or after 19th May 2008 will automatically be charged at the new rate.

Local area students are entitled to discounted fares (£5.50 Return & £4.00 Single) on production of one of the following forms of photographic identification:

• Bristol University ID Card
• University of West of England ID Card
• Bath University ID Card
• Bath Spa University ID Card

If you are booking a return ticket, your return date must fall within one calendar month. Should you wish to return on a date outside of this you should book two single tickets.

We accept payment in either pounds sterling or euros. Unfortunately we do not have a conversion facility on board the coaches therefore passengers must tender the exact fare when paying in euros. Please note we are unable to accept cheques or credit/debit cards on the coach.

E-mail airportexpress@bristolairport.com with all the details.

Depending on the extent of the amendment, this may attract a charge.

Unfortunately not, bookings are non-refundable.

Approximately 35 minutes to the City Centre.

Unfortunately no, all seats are allocated on a first-come-first-served basis.

The Bristol International Flyer operates a standard timetable throughout the year, with weekend frequency variations. The service does not operate on Christmas day and a limited timetable applies on Boxing and New Years Day. Other Bank Holidays operate to the usual Monday to Friday timetable.

You may take your hand luggage on the coach with you, but cases will be stowed in the lockers beneath the vehicle. Your luggage should not exceed normal airline allowances. We recommend that you have travel insurance for the whole of your journey.

Folding or protectively packaged bicycles may be stowed in the locker beneath the vehicle.

We recognise that there are occasions when things can go wrong that are completely beyond our control. We will try our best to get you to the airport but we ultimately cannot be responsible for any consequential loss incurred. Please refer to our standard Conditions of Carriage. It is imperative you allow plenty of time before your check in, to allow for unforseen delays. We recommend this is not less than 45 mins before the closure of your check-in desk.

Please read our Terms & Conditions.

We will endeavour to get you to your destination, but passengers may have a short wait for the next vehicle. Additional provisions will be made as required.

Yes, the service stops at Temple Meads Station for all onward Rail connections and Marlborough Street Bus & Coach Station for all connecting local bus and National Express Services.

The Child Fare applies to any person aged 5 to 15 years of age inclusive.  Accompanied infants aged 0 to 4 years of age inclusive travel free of charge. 

Children under 14 years MUST be accompanied by an Adult aged 16 years or over.

All operational complaints should be addressed to:

Bristol International Flyer, Operations Support Manager, First Coaches Ltd, Enterprise House, Lawrence Hill, Easton Road, Bristol, BS5 0DZ

Any queries relating to the online booking process should be sent to: airportexpress@bristolairport.com (support is available Monday to Friday from 0900 - 1700 hours.