Frequently Asked Questions

Prices iconPrices

  • Adult single from only £7.00
  • Adult Return from only £11.00

Prices iconWhy use the Bristol Flyer?

  • Fast & Frequent Connections
  • Up to Every 10 Minutes
  • Operates 24 hours a day*
  • Key Hotels Served en Route

* Service does not operate on Christmas Day, Limited timetable applies on Boxing & New Years Day.

How do I report an item of lost property?

Please telephone First Coaches on 01179 558211

Can I use my All England Concessionary Travel Pass?

Yes, The Bristol International Flyer is part of the 'All England Bus Concession' which entitles Travelcard holders to free local bus travel between 9.30am and 11.00pm Monday to Friday and any time on Saturday, Sunday and Bank Holidays.

If your journey commences within Bristol, Bath & North East Somerset, North Somerset or South Gloucestershire an extended scheme allows local residents to use their Travelcards from 9.00am until 4.00am (following day) Monday to Friday and at anytime on Saturday, Sunday and Bank Holidays.

There is no need to pre-book, simply show your Travelcard to the Driver on boarding.  Further information on the scheme is available from local Council offices.

How can I find out if my bus is on time?

Most stops observed by the service are fitted with “real-time” information displays showing the expected arrival time of the next bus.  Alternatively, you can log on to Next Bus Bristol website at http://bristol.acislive.com/  to search for your nearest stop and obtain actual departure times for the service.

Where can I buy my ticket?

You may book online, or you may pay on board the coach.   Tickets can also be purchased from within the airport terminal from the Fast Ticket machine located in the main concourse.  Tickets must be purchased before you board, so please arrive 10 minutes before departure time.

Do I need to purchase a ticket in advance?

No, tickets can be purchased on the day of travel or in advance from this website.

I purchased my ticket online. When will I receive my ticket?

When you have completed your booking, you will be e-mailed your booking confirmation. This e-mail will have your journey details as well as your unique booking reference number. This will be your e-ticket. Simply print this e-mail and hand it to a member of staff when boarding. Please keep your e-ticket for the duration of your journey.

Do I need to reserve my seat on the bus?

No, just turn up and go. Our customers prefer this as flights can be delayed or your plans could change. Buses run every 10 minutes most of the day, so there’s always enough room.

What is the fare?

Adults - £11.00 Return, £7.00 Single.

Children (5-15 years) - £7.00 Return, £6.00 Single.

Family Return - £23.  Ticket price applies to 2 adults and 2 children (under 16 years of age).

Infants (0-5 years) travel free of charge.

We only offer pre-booked tickets for journeys from Bristol Bus Station, Bristol City Centre and Temple Meads.  Reduced fares from West Street Bedminster and Kings Head Bridgwater Road can be purchased on board the bus.

Do students receive a discount?

Local area students are entitled to discounted fares (£7.00 Return & £5.00 Single) on production of one of the following forms of photographic identification:

  • Bristol University ID Card
  • University of West of England ID Card
  • Bath University ID Card
  • Bath Spa University ID Card

If I wish to book a return ticket, when must I return?

If you are booking a return ticket, your return date must fall within one calendar month. Should you wish to return on a date outside of this you should book two single tickets.

What currencies do you accept onboard?

Unfortunately, we can only accept sterling currency for ticket sales, however, facilities to exchange foreign currency are available inside the Terminal building. Please note that we cannot accept cheques or credit/debit cards on board, however, cash ATM facilities are available at the Airport and at Bristol Temple Meads station.

I wish to amend my booking - what do I do?

Bookings can be amended by contacting us via email at airportexpress@bristolairport.com with the details of your required change including the name of the person the booking was made for and the original dates of travel.  Where possible, please contact us at least 4 days before the original date of travel so we can process your amendments in time for your journey.

I wish to cancel my booking - can I get a refund?

All advanced bookings are non-refundable, however we will amend bookings should you require new date of travel.  Please contact us via email at airportexpress@bristolairport.com to amend an existing booking.  Where possible, please contact us at least 4 days before the original date of travel so we can process your amendments in time for your journey.  Bookings can only be amended if the date of travel has not yet occurred.

What is the journey time?

Approximately 25 minutes to Temple Meads Railway Station and 35 minutes to the City Centre.

Can I reserve my seat?

Unfortunately no, all seats are allocated on a first-come-first-served basis.

Is the Bristol Airport Flyer less frequent at weekends or bank holidays?

The Bristol Airport Flyer operates a standard timetable throughout the year, with weekend frequency variations. The service does not operate on Christmas day and the Sunday timetable applies on Boxing and New Years Day. Other Bank Holidays operate to the usual Monday to Friday timetable.

What about my luggage?

All vehicles operating on the service have dedicated luggage racks on board, with space for larger, heavy items on the bottom, and smaller items such as hand luggage on higher shelves.  The luggage racks are in the vehicle saloon, so you can keep your bags in sight at all times.

Can I take my bike on board?

Only folding bicycles may be taken on board, provided they can be stored safely in the saloon luggage rack and do not block the gangway or emergency exit.  Bikes must be contained in a protective bag or box to stop any oil or grease being transferred to other passengers’ luggage.

What if the coach breaks down or is held up on the way to the airport?

We recognise that there are occasions when things can go wrong that are completely beyond our control. We will try our best to get you to the airport but we ultimately cannot be responsible for any consequential loss incurred. Please refer to our standard Conditions of Carriage. It is imperative you allow plenty of time before your check in, to allow for unforeseen delays. We recommend your aim to arrive at the airport not less than 45 mins before the closure of your check-in desk.

Please read our Terms & Conditions.

What if the bus is full?

We will endeavour to get you to your destination, but passengers may have a short wait for the next vehicle. Additional provisions will be made as required.

Can I use the Bristol Airport Flyer to connect to rail and bus networks?

Yes, the service stops at Temple Meads Station for onward Rail connections and Marlborough Street Bus & Coach Station for connecting local bus and National Express Services.  Through tickets for onward rail connections for passengers arriving in to the Airport can be purchased from the Rail Fast Ticket Machine situated within the main Terminal concourse.

What age restrictions apply to Child fares?

The Child Fare applies to any person aged 5 to 15 years of age inclusive.  Accompanied infants aged 0 to 4 years of age inclusive travel free of charge. 

Can children travel unaccompanied?

Children under 14 years MUST be accompanied by an Adult aged 16 years or over.

How do I make a complaint?

All operational complaints should be addressed to:

Bristol Airport Flyer, Operations Manager, First Bristol Ltd, Hengrove Depot, Roman Farm Road, Bristol BS4 1UJ

Any queries relating to the online booking process should be sent to: airportexpress@bristolairport.com (support is available Monday to Friday from 0900 - 1700 hours.

Are the vehicles wheelchair accessible?

All vehicles on the service are wheelchair accessible and DDA compliant.  The vehicles all have folding wheelchair ramps and most scheduled stops on the service are fitted with raised kerbs to allow easy boarding for any passengers with restricted mobility.