“Adult” refers to any person aged 16 years or over, “Child” refers to any person aged 5 years of age to 15 years of age inclusive, “Infant” refers to any person aged 0 to 4 years of age inclusive. Any accompanied infant will travel free of charge.

“Bristol Flyer” and “Weston Flyer” are the trading names for the bus services that operate between Bristol Airport and the City of Bristol and between Bristol Airport and Weston-super-Mare. This trading name is owned by Bristol Airport Ltd, but the service is operated on behalf of the airport by First West of England.

“Luggage” means any item of luggage accompanied by a passenger, on the bus, or carried on behalf of the passenger on the vehicle. Unaccompanied luggage will not be carried.

“Carriage” means the transport of passengers and luggage by bus to a point of destination of the bus, in return for the correct payment of the fare due.

“Vehicle” means the “Bristol Flyer” or “Weston Flyer” bus or any vehicle used on the A1 or A3 service.

“Fare” means the current price of a ticket.

“Ticket” means the ticket issued to passengers, for carriage on the bus service.

“Passenger” means a person to whom a ticket is issued for carriage on the service.

Entry to the bus may be refused, if the appropriate fare is not paid, or the appropriate authorisation is not produced.

First West of England will use its best endeavours to carry the luggage safely and securely, but assumes no liability for any loss, damage or theft to any luggage whilst it is in its possession, nor any consequences arising from the loss, damage or theft to the luggage, including any fragile luggage.

Your luggage shall be at your risk at all times, and First West of England will only be liable for any loss, damage or theft to your luggage caused by our negligence. Our maximum liability to you for any loss, damage or theft to your luggage, whether for breach of contract, breach of any duty of care in relation to your luggage, our negligence, or any deliberate or negligent acts of any of our employees, agents or representatives, shall be limited to GBP300 (Three hundred pounds Sterling) for all such loss, damage or theft. You should insure your luggage with reputable insurers against all usual/unusual and normal risks of loss, damage or theft to the full replacement value of the luggage with no excess.

In the event of any claim, as proof of purchase, and carriage, no claim shall be entered into or any liability admitted unless your ticket/s accompany your claim.

First West of England reserve the right to dispose of any luggage left on a vehicle in any manner we so wish, 1 (one) month and 1 (one) day after it has been logged in to our Lost Property register, unless it is perishable, in which event we will dispose of it 48 hours after receiving it.

First West of England reserves the right to refuse the carriage of anyone or any luggage, where it is deemed necessary in the interest of safety.

The times shown on the “Bristol Flyer” and “Weston Flyer” timetables are not guaranteed, and First West of England, assumes no responsibility for conveying passengers within any particular time period, nor for making flight, rail or bus/coach connections. Schedules are subject to change, without notice for operational/other reasons.

All vehicles on the Bristol Flyer and Weston Flyer services are non-smoking and smoking is not permitted anywhere on the vehicle.

All passengers are requested not to cause any nuisance to other passengers or the driver, and to follow the directions of the driver at all times. First West of England reserves the right to remove any passenger causing a disturbance or nuisance on the vehicle via the appropriate authority.

Visually impaired passengers will be carried free of charge when presenting the applicable concessionary card to the driver. Assistance dogs (i.e. Guide and Hearing dogs) will be carried free of charge when the applicable concessionary card has been shown to the driver by its partner. At all times.

First West of England does not exclude or limit our liability for death or personal injury resulting from our negligence, nor where you deal as a consumer exclude your statutory rights.
The following items are prohibited luggage, and will not be permitted carriage:

  • Bicycles (unless folded and protectively packed)
  • Animals, live or dead, other than those stated in Paragraph 18
  • Weapons
  • Drugs or solvents (other than medicines)
  • Battery powered wheelchairs/scooters, other than those permitted under DDA regulations.
  • Or any other item First West of England deem to be unsuitable, unsafe, or hazardous to other passengers’ luggage, or to the safety of the vehicle if carried.

Payment for the correct fare will be accepted in cash only, with only Sterling currency accepted. Card payments are possible from the kiosk at Bristol Airport and the Bristol Bus Station Travel Shop.

No agent, employee, or representative of First West of England has the authority to modify, alter, or waive any provision of these terms and conditions of travel.

A Student Discount applies to students on production of valid photographic student identification. Any passengers travelling with a student ticket without one of the approved forms of ID will be liable to pay the full adult fare for their journey.

Return tickets are valid for one calendar month only.

Online Booking amendments may be subject to charge.

All online bookings are non-refundable.